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About Us

Connected 360 is a Cairo-based startup established to have its foot print in local and regional business process outsourcing industry.

About Us

Connected 360 is a Cairo-based startup established to have its foot print in local and regional business process outsourcing industry.

It all started when our founders gathered their decades of experiences in the outsourcing, customer service, and sales proficiencies along with the best practice of service delivery management in many sectors and designed a simple and effective methodology to represent our business model “Reliable, Flexible and cost-efficient contact center”, and with our brand-new facility and developed built-in infrastructure, we aim to provide turn-key solutions for Call Center services and working as a strategic partner with our clients to achieve the highest quality in a cost and time-efficient way.

Not only does Connected 360 helps you to effectively and efficiently identify, target and acquire customers, but it also applies customer care activities that aims at giving your company an edge in guaranteeing more revenues, longer customer retentions and an enhanced return on your investment.

We aim to be an irreplaceable extension of your office by using the latest technology solutions in the market, management styles, and problem-solving techniques to get our clients to their targets with the highest quality available and in a cost-efficient way.

  • 24/7 Customer Support

Stay connected with your customers & no matter what day or time it is

  • Delivery Report

Reports show you the level of success of your operations for real-time performance data.

Our Mission

We provide a reliable, affordable, high quality and tailored made contact center services to our clients
by Using the best business process modules and studies and selecting the right technological solutions for each and every business based on its targets.

Our Vision

To be the top contact center in Egypt and Middle east by providing our clients with latest technologies and best practice in the industries through our qualified talent

Our Values

  • Teamwork Honesty in promises and delivery that can build trust.
  • Discipline Loyalty is what we build and earn from our clients and employees.
  • Quality standards in each service we provide to our clients.
  • Commitment to pre-set project`s targets and SMART goals.
  • Integrity in our actions, decisions and relationships.

Our Mission

We provide a reliable, affordable, high quality and tailored made contact center services to our clients
by Using the best business process modules and studies and selecting the right technological solutions for each and every business based on its targets.

Our Vision

To be the top contact center in Egypt and Middle east by providing our clients with latest technologies and best practice in the industries through our qualified talent

Our Values

  • Teamwork Honesty in promises and delivery that can build trust.
  • Discipline Loyalty is what we build and earn from our clients and employees.
  • Quality standards in each service we provide to our clients.
  • Commitment to pre-set project`s targets and SMART goals.
  • - Integrity in our actions, decisions and relationships.
Trusted Clients
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Trusted Cliients

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Professional Stuff

Who we Serve

In this era Customer delight and satisfaction is an essential part of any business success and no longer considered as a luxurious or even a secondary goal.

We believe that every business has their own characteristics and needs, hence we custom make a unique model of contact center for each partner based on their projects SMART targets to persuade organizational goals in scientific and practical way.

Basic industries we support and more

Travel and Tourism

we engage with your customers through inbound and outbound voice support, web / live chat, email management  (Travel booking – reservation – customer acquisition – customer care – cross selling – up selling)

Food & Beverage

The food delivery or takeaway services need to have telephonic services to (taking order – missing items handling – customer relationship and up-selling – complaints management)

FMCG, Retail, and E-commerce

The retail industry has seen many changes over the past few years. And consumer behavior of shopping change to e-Commerce so you need (customer acquisition – customer care – cross selling – up selling – order management – loyalty program management)

Financial services

call center capability keeps up with the never-ending demand for financial services. outsourced call center solutions are now considered essential to gain an edge over competitors and provide superior service

Automotive and Transportations

automotive sector is open market need many contacts services aspect to cover the customers’ requirements (customer acquisition – customer care – cross selling – up selling – order management – loyalty program management – welcome calls and appointment setting – rentals – maintenance and repair – roadside assistant program – recall campaign – test drive booking)

Insurances and Healthcare

The healthcare sector has effectively & seamlessly kept up with business demand in (patient appointments – follow-ups – billing communication – customer care – loyalty program management)

Other Industries

No matter what your industry is, as long as you interact with customers, so we can customize a solution for your needs

Who we Serve

In this era Customer delight and satisfaction is an essential part of any business success and no longer considered as a luxurious or even a secondary goal.

We believe that every business has their own characteristics and needs, hence we custom make a unique model of contact center for each partner based on their projects SMART targets to persuade organizational goals in scientific and practical way.

Basic industries we support and more

Travel and Tourism

we engage with your customers through inbound and outbound voice support, web / live chat, email management  (Travel booking – reservation – customer acquisition – customer care – cross selling – up selling)

Food & Beverage

The food delivery or takeaway services need to have telephonic services to (taking order – missing items handling – customer relationship and up-selling – complaints management)

FMCG, Retail, and E-commerce

The retail industry has seen many changes over the past few years. And consumer behavior of shopping change to e-Commerce so you need (customer acquisition – customer care – cross selling – up selling – order management – loyalty program management)

Financial services

call center capability keeps up with the never-ending demand for financial services. outsourced call center solutions are now considered essential to gain an edge over competitors and provide superior service

Automotive and Transportations

automotive sector is open market need many contacts services aspect to cover the customers’ requirements (customer acquisition – customer care – cross selling – up selling – order management – loyalty program management – welcome calls and appointment setting – rentals – maintenance and repair – roadside assistant program – recall campaign – test drive booking)

Insurances and Healthcare

The healthcare sector has effectively & seamlessly kept up with business demand in (patient appointments – follow-ups – billing communication – customer care – loyalty program management)

Other Industries

No matter what your industry is, as long as you interact with customers, so we can customize a solution for your needs

Needs Experience Call Center Services?

overcome your challenges and create your own opportunity

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Our dedicated partners

We integrate with different services to maximize benefits, flexibility, and 360 degree to deliver a tailored program that meets your unique needs.

L.B Solutions

L.B Solutions looks forward to providing double protection to its clients through: Providing legal assistance, examining clients contracts, agreements, transactions, and full managing to companies in all areas of project requirements starting pre-or post-incorporation.

Tawzef for HR services

HR Consultation, Outsourcing and Recruitment Agency, with an extensive experience providing its clients with topnotch HR Services.

Smart System

Smart system for IT solutions
Provide the best solutions in order to transform your organization into more flexible, scalable and cost-effective computing environment
By offering both hardware and software solution services by providing expertise in all phases to meet our client’s needs.

Extra Mile

Extramile We work hard to provide digital business solutions , from the concept to launch-ready product by offering ERP’s software , mobile applications , website development , and marketing solutions.

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Working hour

  • 10 AM - 10 PM
    Sunday - Thursday
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