OUTBOUND CALLS SUPPORT

This type of call is made to engage potential customers in targeted conversations in order to generate interest in a product or service, close sales, or achieve other business goals.

Tele-Sales

tele sales make calls from your company to a target group of consumers to sell them your product or service. outsourcing proactive sales of products to attract customers it’s a quick and cost-effective method of identifying and contacting, via phone with customers

Cross-Selling

higher sales and profits for the business. The agent buys related or complementary items. Though often used interchangeably.

 

 

Up-Selling

greater client satisfaction and better customer experiences.  encouraging them to purchase a comparable higher-end product than one in question.

 

 

Customer Satisfaction Survey

know your customers and collect data for product or service development. Outsourcing introduces an objective third party perspective and ensures the integrity of the investigation process

 

Tele-Marketing

outbound involves the agent directly contacting the customer with an offer with the objective of closing a sale. setting business-to-business (B2B) lead generation, customer follow-ups that were already initiated through a separate channel.

Onboarding / Welcome calls

 Create a good first impression by having our professional agents call and reach out and set up their system, then create a positive long-lasting relationship.

 

Market Survey

 We can help analyze your consumer behavior in different ways to put your new idea into action If you’re new to your industry or   understand your consumers to develop a successful business.

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OTHER SERVICES

In Connected 360 we help SMBs to determine what service model suits their business the best, we make it easy and simple then we zoom in to tiny details till we reach best solutions and never stop developing.

Inbound Service

Interact with your customers or prospects, talk to them, and know their needs and ideas, this type of support is often referred to Customer loyalty - they call, you react.

Chat support

Great customer service starts with being available for your customer anywhere he needs or prefers. Respond faster to market needs, customer services now not only in calls.

Fully equipped seat rental

Call Center Seat Lease, get your space, customize and arrange based on what you need, and we will provide exactly the solution with connected 360.

How We Work

We Communicate To Get Your Business to The Next Level

Trust

  • All offers and services are to the customer needs.
  • Available basis the requirement.​
  • Do not force-fit solutions.
  • Know your need.

Simplicity

  • Prices are clear; all elements included are clearly  indicated.​
  • Data is easy and works without technical problems of  interruptions.​
  • Our solutions are simple to interact and use.

Speed

  • Always available proactively in case of problems, even outside office hours/during weekends.​
  • Solve problems fast.​
  • Show each time, the willingness to help customers  
  • Follow up questions until they are answered/solved.​

Quality

  • Efficiently manage customer problems, drilling down to  individuals, and analyze network and device  performance trends.
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Years of Experience

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Calls Per Day

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Who we Serve

In this era Customer delight and satisfaction is an essential part of any business success and no longer considered as a luxurious or even a secondary goal.

We believe that every business has their own characteristics and needs, hence we custom make a unique model of contact center for each partner based on their projects SMART targets to persuade organizational goals in scientific and practical way.

Basic industries we support and more

Travel and Tourism

we engage with your customers through inbound and outbound voice support, web / live chat, email management  (Travel booking – reservation – customer acquisition – customer care – cross selling – up selling)

Food & Beverage

The food delivery or takeaway services need to have telephonic services to (taking order – missing items handling – customer relationship and up-selling – complaints management)

FMCG, Retail, and E-commerce

The retail industry has seen many changes over the past few years. And consumer behavior of shopping change to e-Commerce so you need (customer acquisition – customer care – cross selling – up selling – order management – loyalty program management)

Financial services

call center capability keeps up with the never-ending demand for financial services. outsourced call center solutions are now considered essential to gain an edge over competitors and provide superior service

Automotive and Transportations

automotive sector is open market need many contacts services aspect to cover the customers’ requirements (customer acquisition – customer care – cross selling – up selling – order management – loyalty program management – welcome calls and appointment setting – rentals – maintenance and repair – roadside assistant program – recall campaign – test drive booking)

Insurances and Healthcare

The healthcare sector has effectively & seamlessly kept up with business demand in (patient appointments – follow-ups – billing communication – customer care – loyalty program management)

Other Industries

No matter what your industry is, as long as you interact with customers, so we can customize a solution for your needs

Who we Serve

In this era Customer delight and satisfaction is an essential part of any business success and no longer considered as a luxurious or even a secondary goal.

We believe that every business has their own characteristics and needs, hence we custom make a unique model of contact center for each partner based on their projects SMART targets to persuade organizational goals in scientific and practical way.

Basic industries we support and more

Travel and Tourism

we engage with your customers through inbound and outbound voice support, web / live chat, email management  (Travel booking – reservation – customer acquisition – customer care – cross selling – up selling)

Food & Beverage

The food delivery or takeaway services need to have telephonic services to (taking order – missing items handling – customer relationship and up-selling – complaints management)

FMCG, Retail, and E-commerce

The retail industry has seen many changes over the past few years. And consumer behavior of shopping change to e-Commerce so you need (customer acquisition – customer care – cross selling – up selling – order management – loyalty program management)

Financial services

call center capability keeps up with the never-ending demand for financial services. outsourced call center solutions are now considered essential to gain an edge over competitors and provide superior service

Automotive and Transportations

automotive sector is open market need many contacts services aspect to cover the customers’ requirements (customer acquisition – customer care – cross selling – up selling – order management – loyalty program management – welcome calls and appointment setting – rentals – maintenance and repair – roadside assistant program – recall campaign – test drive booking)

Insurances and Healthcare

The healthcare sector has effectively & seamlessly kept up with business demand in (patient appointments – follow-ups – billing communication – customer care – loyalty program management)

Other Industries

No matter what your industry is, as long as you interact with customers, so we can customize a solution for your needs

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