OTHER SERVICES
In Connected 360 we help SMBs to determine what service model suits their business the best, we make it easy and simple then we zoom in to tiny details till we reach best solutions and never stop developing.
Great customer service starts with better Help Desk Software. to Respond faster to market changes customer services now not only in calls.
Connected 360 chat support contact with clients where they are. because Messaging makes it easy to stay in touch with personalized and engaging interactions.
Live chat support combines real-time conversation with the ability to share links, gather information, and record a full transcript for future reference. It is the ideal online service tool for a customer who needs immediate help.
Email Support is an effective support channel that uses email to resolve customer issues related to a product or service.
online text or speech chat conversation used in chat for a variety of purposes, including customer service, routing inquiries or collecting information
In Connected 360 we help SMBs to determine what service model suits their business the best, we make it easy and simple then we zoom in to tiny details till we reach best solutions and never stop developing.
Interact with your customers or prospects, talk to them, and know their needs and ideas, this type of support is often referred to Customer loyalty - they call, you react.
Reach a list of potential customers who might be interested in your product or services.
Call Center Seat Lease, get your space, customize and arrange based on what you need, and we will provide exactly the solution with connected 360.
In this era Customer delight and satisfaction is an essential part of any business success and no longer considered as a luxurious or even a secondary goal.
We believe that every business has their own characteristics and needs, hence we custom make a unique model of contact center for each partner based on their projects SMART targets to persuade organizational goals in scientific and practical way.
Basic industries we support and more
we engage with your customers through inbound and outbound voice support, web / live chat, email management (Travel booking – reservation – customer acquisition – customer care – cross selling – up selling)
The food delivery or takeaway services need to have telephonic services to (taking order – missing items handling – customer relationship and up-selling – complaints management)
The retail industry has seen many changes over the past few years. And consumer behavior of shopping change to e-Commerce so you need (customer acquisition – customer care – cross selling – up selling – order management – loyalty program management)
call center capability keeps up with the never-ending demand for financial services. outsourced call center solutions are now considered essential to gain an edge over competitors and provide superior service
automotive sector is open market need many contacts services aspect to cover the customers’ requirements (customer acquisition – customer care – cross selling – up selling – order management – loyalty program management – welcome calls and appointment setting – rentals – maintenance and repair – roadside assistant program – recall campaign – test drive booking)
The healthcare sector has effectively & seamlessly kept up with business demand in (patient appointments – follow-ups – billing communication – customer care – loyalty program management)
No matter what your industry is, as long as you interact with customers, so we can customize a solution for your needs
In this era Customer delight and satisfaction is an essential part of any business success and no longer considered as a luxurious or even a secondary goal.
We believe that every business has their own characteristics and needs, hence we custom make a unique model of contact center for each partner based on their projects SMART targets to persuade organizational goals in scientific and practical way.
Basic industries we support and more
we engage with your customers through inbound and outbound voice support, web / live chat, email management (Travel booking – reservation – customer acquisition – customer care – cross selling – up selling)
The food delivery or takeaway services need to have telephonic services to (taking order – missing items handling – customer relationship and up-selling – complaints management)
The retail industry has seen many changes over the past few years. And consumer behavior of shopping change to e-Commerce so you need (customer acquisition – customer care – cross selling – up selling – order management – loyalty program management)
call center capability keeps up with the never-ending demand for financial services. outsourced call center solutions are now considered essential to gain an edge over competitors and provide superior service
automotive sector is open market need many contacts services aspect to cover the customers’ requirements (customer acquisition – customer care – cross selling – up selling – order management – loyalty program management – welcome calls and appointment setting – rentals – maintenance and repair – roadside assistant program – recall campaign – test drive booking)
The healthcare sector has effectively & seamlessly kept up with business demand in (patient appointments – follow-ups – billing communication – customer care – loyalty program management)
No matter what your industry is, as long as you interact with customers, so we can customize a solution for your needs
Outsourcing can bring several benefits, such as cost savings, access to specialized skills, increased efficiency, and flexibility. However, it also comes with its own set of costs and challenges. Here are some common costs associated with outsourcing:
Financial Costs: While outsourcing can potentially lower costs compared to in-house operations, there are still financial considerations. These may include the fees charged by the outsourcing provider, any additional expenses for communication tools or software needed for collaboration, and potential costs associated with transitioning tasks to the outsourced provider.
Quality Control Costs: Maintaining control over quality standards can be challenging when tasks are outsourced. Additional resources may be required to monitor and ensure that the outsourced work meets the desired quality levels. This can include investing in quality control processes, audits, or inspections.
Communication Costs: Effective communication is essential for successful outsourcing relationships. However, communication can become more challenging when working with external partners, especially if they are located in different time zones or speak different languages. Additional time and resources may be needed to facilitate clear communication, which can incur costs.
Risk Management Costs: Outsourcing introduces certain risks, such as the risk of intellectual property theft, data breaches, or disruptions in service. Managing these risks may require investing in security measures, legal protections, insurance policies, or contingency plans.
Cultural and Regulatory Costs: Working with outsourcing partners from different cultural backgrounds or operating in different regulatory environments can add complexity to business operations. Understanding and complying with relevant cultural norms, legal requirements, and industry regulations may require additional resources and expertise.
Transition Costs: Transitioning tasks or processes to an outsourced provider can be time-consuming and disruptive. There may be costs associated with training the outsourcing provider, transferring knowledge and expertise, and addressing any initial performance issues or inefficiencies during the transition period.
Dependency Costs: Over-reliance on outsourcing partners can create dependency risks. If the outsourcing provider experiences financial difficulties, operational disruptions, or other issues, it could have significant impacts on your business. Developing contingency plans or alternative sourcing strategies to mitigate dependency risks may require additional investments.
Reputation Costs: Poorly executed outsourcing arrangements can damage a company's reputation. Negative customer experiences, quality issues, or breaches of trust with outsourced partners can lead to loss of credibility and business opportunities. Repairing damaged reputations can be costly and time-consuming.